Refund policy

Return & Refund Policy

Last updated: July 22, 2026

We want you to be happy with your purchase. If something isn't right, here's how returns work.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or store credit.

Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

Non-returnable items include:

Gift cards
Final sale / clearance items
Custom or personalized items (e.g., ketubahs and other made-to-order pieces), as these are created specifically for you and cannot be resold. Custom items can only be returned if they arrive damaged or defective — see "Damaged or Incorrect Items" below.

How to Start a Return

Email us at support@studioyarden.com with your order number and the reason for return.
We'll review your request and send you return instructions, including the return address.
Pack the item securely and ship it back to us.

Please do not send items back without contacting us first — returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs.
Shipping costs are non-refundable.
We recommend using a trackable shipping method, as we cannot guarantee we will receive your returned item.
If the item you received was defective, damaged, or incorrect, please contact us — we'll cover the return shipping cost in those cases.

Refunds & Store Credit

Once we receive and inspect your return, we'll notify you by email whether it's approved.

If approved, you can choose between:

A refund to your original payment method, or
Store credit to use on a future purchase

Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card issuer. Store credit is issued instantly via email once your return is processed.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 5 days of delivery at support@studioyarden.com with photos of the item and packaging. We'll arrange a replacement, refund, or store credit at no additional cost to you.

Exchanges

Currently, we don't offer direct exchanges. If you'd like a different size, color, or item, please return your original purchase for a refund or store credit and place a new order.